Privacy Policy & Terms and Conditions

TERMS AND CONDITIONS

Effective By: November 2025

1. GENERAL

This website (the “Site”) is operated by Luna Waves (“Luna Waves,” “we,” “us,” or “our”), a wellness and sound healing practice founded by Re Kandan.
By accessing or engaging with the Site, purchasing any of our offerings, or participating in our online or in-person sessions, workshops, or programs (collectively, the “Services”), you (“you,” “Client,” “User”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, along with our Privacy Policy.

If you do not agree to these Terms, you are prohibited from accessing or using this Site or our Services.

Luna Waves reserves the right to update or amend these Terms at any time, at its sole discretion. Updates will take effect immediately once published on the Site. Continued use of the Site or Services after such changes constitutes acceptance of the revised Terms.

2. SCOPE OF SERVICES

Luna Waves provides sound healing, somatic practices, and holistic wellness guidance intended to support nervous system regulation, emotional clarity, and energetic realignment. Services may include:

  • One-to-one and group sound healing sessions (online or in-person)
  • Workshops, retreats, and immersive wellness experiences
  • Digital or recorded resources (such as meditations or soundscapes)
  • Community gatherings and events

Our Services are available globally. However, Luna Waves is based in the United Kingdom.
 Users outside the UK are responsible for ensuring compliance with their local laws.

3. HEALTH DISCLAIMER

The information and Services provided by Luna Waves are for general wellness, relaxation, and personal development purposes only. They are not intended to diagnose, treat, cure, or prevent any medical or psychological condition, nor are they a substitute for professional medical or mental health advice.

By participating, you confirm that:

  • You are at least 18 years old (or have parental/school permission if aged 12–16).
  • You are in suitable physical and mental health to safely engage in sound healing and somatic practices.
  • You have consulted a qualified healthcare professional if you have any concerns, pre-existing conditions, or are pregnant/postpartum.
  • You assume full responsibility for your participation.

Luna Waves disclaims liability for injuries, adverse reactions, or damages arising from the use or misuse of our Services.

4. CLIENT OBLIGATIONS

By engaging with Luna Waves, you agree to:

  • Provide accurate, truthful information when requested (e.g., for booking forms or intake).
  • Participate mindfully, respecting your personal limits and wellbeing.
  • Communicate openly about health concerns or scheduling changes.
  • Respect the safe and confidential space provided for all participants.

We reserve the right to suspend or terminate Services if you breach these obligations or engage in disruptive or inappropriate behaviour.

5. PAYMENTS AND REFUNDS

5.1 Payments

All Services must be paid in full prior to access unless otherwise agreed in writing. By purchasing, you agree to pay all applicable fees and acknowledge that participation is a personal commitment to your healing journey.

5.2 Refunds

All sales are final. Luna Waves operates a no-refund policy except in exceptional circumstances, considered on a case-by-case basis at our sole discretion. Requests for refunds must be submitted in writing and approval is not guaranteed.
 Chargebacks or payment disputes made without prior communication may be considered a breach of these Terms.

6. RESULTS DISCLAIMER

Experiences and outcomes vary for each individual. Luna Waves does not guarantee specific results such as emotional release, healing, or transformation. Testimonials represent personal experiences and should not be interpreted as promises of the same outcome.

You remain responsible for your own wellbeing, decisions, and integration of the practices shared.

7. INTELLECTUAL PROPERTY

All materials, sound recordings, meditations, text, images, and other content provided by Luna Waves are the intellectual property of Luna Waves or its licensors.

You may not copy, modify, distribute, or resell any materials without prior written consent.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, Luna Waves and its facilitators disclaim liability for:

  • Any indirect, incidental, or consequential damages from the use of our Site or Services.
  • Injuries or adverse experiences that occur during or after sessions.
  • External factors beyond our control, including the actions of other participants.

Participation is entirely at your own risk.

9. INTERNATIONAL USE AND COMPLIANCE

Luna Waves operates globally but is based in the United Kingdom.
 Users outside the UK are responsible for ensuring compliance with their local laws.

These Terms are governed by and construed in accordance with the laws of England and Wales.

10. PRIVACY AND DATA PROTECTION

By using our Services, you agree to the collection and use of personal information as described in our Privacy Policy. We do not sell or misuse your data and only share it with trusted third parties where necessary to deliver Services (e.g., secure payment processors).

11. INDEMNIFICATION

You agree to indemnify and hold harmless Luna Waves, its facilitators, and affiliates from claims, damages, or expenses arising from your breach of these Terms or misuse of Services.

12. TERMINATION

We reserve the right to terminate or suspend your access to Services at any time for violation of these Terms, disruptive behaviour, or misuse of intellectual property.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by and interpreted under the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

PRIVACY POLICY

Effective By: November 2025

1. INTRODUCTION

Luna Waves (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our Site, Services, or communications.

By using our Services, you consent to the practices outlined here.

2. DATA COLLECTION

We may collect personal information such as your name, email, contact details, booking preferences, and payment information when you engage with us. We may also collect technical data (e.g., IP address, browser type) when you visit our Site.

3. HOW WE USE YOUR DATA

Your information may be used to:

  • Provide and manage Services
  • Process bookings and payments
  • Communicate with you about sessions, events, or updates
  • Share wellness resources or promotional content (with your consent)
  • Improve our Services and website experience
  • Comply with UK legal obligations

We will never use your data for purposes incompatible with these

4. DATA STORAGE AND RETENTION

Your information is securely stored using trusted systems. We retain personal data only as long as necessary for the purposes collected or to meet legal and regulatory requirements in the UK.

5. DATA SHARING

We do not sell or rent personal data. Information may be shared with trusted service providers (e.g., payment processors, scheduling platforms) solely for the delivery of Services.

We may disclose data if required by law or to protect rights, safety, or integrity.

6. INTERNATIONAL TRANSFERS

As Luna Waves serves clients globally, your data may be processed in other countries. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection standards.

7. YOUR RIGHTS

You have the right to:

  • Access, update, or correct your personal data
  • Request deletion of your information
  • Withdraw consent at any time for marketing communications
  • Object to or restrict certain types of processing

Requests can be made by contacting us directly at re@lunawaves.com.

8. DATA SECURITY

We take appropriate measures to protect your data. However, no online system is 100% secure. By using our Services, you acknowledge and accept this risk.

9. THIRD-PARTY LINKS

Our Site or communications may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will take effect immediately upon posting on the Site..

11. CONTACT

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Luna Waves
 Email: re@lunawaves.com
 United Kingdom